You may contact us through one of the following options:

Technical support

On-line Support Help Desk
Monday to Friday
8:30 a.m. to 4:30 p.m. (EST)
Email Address:

Browsers Supported

  • Internet Explorer v. 8 and up to the most recent version
  • Safari v. 5.1.7 on OS X (Lion) and v. 5.1.5 on Windows
  • Chrome Latest, non-beta, stable version
  • Firefox Latest, non-beta, stable version

Operating Systems Supported

  • Mac OS X
  • Windows XP
  • Windows Vista (32 and 64 bits)
  • Windows 7 (32 and 64 bits)
  • Windows Server 2K8 R2 (32 and 64 bits)

Accessibility Notice

Every reasonable effort has been made to ensure this site is accessible.

If you are unable to access its content or services, please contact the On-line Services Helpdesk by e-mail at or by telephone at 613-995-4273.

Please provide the e-mail address and telephone number where you can be reached.